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Editing Sample: Formal Business Letter  Dr. M. Klein 1443 McGruder St. Hayworth, GA Dear Klein, Firstly, I want to thank you for your support and confidence; it is appreciated everyday but too often silently. Secondly, I want to announce a few endeavors we are working on diligently to improve our services and communications with you and your office staff. In the next few weeks we will be deploying an entirely new platform for our database. This will be transparent to you, but will make all of our vital functions, including data entry, running reports, looking up information, and preparing patient statements faster and easier. Also in the next sixty days, we will launch a secure section of our website for you to view and/or print patient statements, updated three times daily. Of course we know that the security of your patients' information is required, and our website's security features exceed the recommended guidelines. The new database will enable us to develop other features in the future, such as web based reports for payment information, daily (weekly or monthly) activity, and direct e-mail" from your office to ours. While these enhancements will improve our ability to communicate with you, we do not want you to think we are abandoning telephonic answers to your questions for this same information. It is another option, and once accustomed we know you will use it comfortably. Imagine, your patient is right there, and you can instantly look up the balance and even print a statement. You won't need to call us, write down all the information or have us print the statement and fax it to you. When you selected us we told you we were tenacious and efficient, yet small and friendly. Our commitment to be just that is why we are making these improvements. Sincerely,  Editing sample: Business letter (AFTER) Dr. Martin Klein Dear Dr. Klein: Physicians Billing Service is pleased to announce some exciting developments that will benefit your practice in a variety of ways. You will find that these changes lead to an upgrade in efficiency and productivity. We look at these and future improvements as our continuing effort to fulfill the confidence you and your staff have shown in us. In technical
terms, we are about to deploy an entirely new platform for our database.
In more straightforward terms, we have added a secure section to
our website, allowing you to view and print patients' statements
on demand, updated three times a day. This also means that all of
your records become more available to you, including web-based access
to patient information, plus daily, weekly and monthly activity
reports. To improve communications, we are adding streamlined access
through direct email messaging from your office to ours. Please be assured that none of these changes will require any significant revisions or training on your part. As an added benefit, the security features on the database and website will exceed recommended guidelines. Even with these technical improvements, we will maintain all established lines of communication, including telephone, regular mail and email. You will have a choice of methods, but we are certain the new system soon will become a comfortable and effective tool. We believe that continuous improvement defines a company with a commitment to its clients. We intend to fulfill that belief. Sincerely,
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